Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy governs all purchases made through the SuperX Shop website and mobile application.

By placing an order on the platform, users agree to the terms mentioned in this policy.

2. Order Cancellation

2.1 Cancellation by Customer

Customers may cancel an order before the order is:

• Confirmed
• Packed
• Dispatched for delivery

Once the order has been processed or assigned for delivery, cancellation may not be possible.

2.2 Cancellation by SuperX Shop

SuperX Shop reserves the right to cancel any order due to:

• Product unavailability
• Incorrect pricing
• Technical errors
• Suspected fraudulent activity
• Delivery limitations

In such cases, eligible refunds shall be processed accordingly.

3. Refund Eligibility

Refunds may be applicable in the following situations:

• Wrong product delivered
• Damaged or defective product received
• Missing items in the order
• Failed transaction with amount deduction
• Order not delivered
• Duplicate payment made by customer

Customers may be required to provide:

• Order details
• Photos of damaged products
• Proof of payment

for verification purposes.

4. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind after successful delivery
• Perishable items after acceptance
• Incorrect delivery address provided by customer
• Minor packaging damage without product damage
• Delays caused by external conditions beyond control

5. Refund Process

Approved refunds shall be processed through:

• Original payment method
• Wallet credit
• Bank transfer
• Platform wallet/coins (where applicable)

depending upon the transaction type.

6. Refund Processing Time

Refunds may take approximately:

7. Replacement Policy

Replacement requests may be accepted subject to:

• Product availability
• Verification of issue
• Applicable product category rules

8. Promotional Offers & Wallet Coins

Cashback offers, promotional rewards, referral bonuses, and wallet coins may carry separate terms, validity periods, and usage limitations.

Such benefits may not be transferable or refundable in cash.

9. Abuse & Fraud Prevention

SuperX Shop reserves the right to:

• Reject refund requests
• Suspend accounts
• Take legal action

against users involved in fraudulent refund activities or misuse of platform policies.

10. Policy Modifications

SuperX Shop reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.

Updated versions shall become effective upon publication on the platform.

11. Contact & Support

For refund or cancellation-related queries, users may contact SuperX Shop through official customer support channels available on the platform.